Responsible Gaming
Gaming Should Be Entertainment
At graciebarrayate.co.uk, we believe that gambling should be enjoyed as a form of entertainment only. Gambling is not a way to make money or solve financial problems. It should never be seen as an investment or income source. Please only gamble with money you can afford to lose.
Age Verification
In the United Kingdom, you must be 18 years of age or older to gamble legally. William Hill and our affiliate site take age verification seriously. If you are under 18, please do not use gambling services. If you are aware of anyone under 18 gambling, please report it to the relevant authorities.
Warning Signs of Problem Gambling
Problem gambling can develop gradually. If you recognise any of the following signs in yourself or someone you know, support is available:
- Chasing losses by gambling more to recover money lost
- Gambling with money needed for essential expenses (rent, bills, food)
- Hiding gambling activities or lying about the amount spent
- Gambling for longer periods or with larger amounts than intended
- Feeling restless or irritable when trying to stop or reduce gambling
- Using gambling to escape problems or relieve stress
- Borrowing money to gamble or pay gambling debts
- Neglecting family, work, or social responsibilities
- Unsuccessful attempts to cut back or stop gambling
- Experiencing mood swings related to gambling wins and losses
Self-Help Tools & Player Protection
William Hill provides several tools to help you manage your gambling responsibly:
- Deposit Limits: Set a maximum amount you can deposit within a chosen period (daily, weekly, or monthly)
- Loss Limits: Set a limit on the net loss you're willing to accept
- Reality Checks: Receive periodic reminders during play sessions about how long you've been gambling
- Time-Out: Take a break from gambling for a set period (hours, days, or weeks)
- Self-Exclusion: Temporarily or permanently close your account if you feel you cannot control your gambling
These tools are available through your William Hill account settings. We encourage you to use them proactively.
Support Organisations & Resources
If you or someone you know is struggling with gambling, help is available. The following organisations provide free, confidential support:
United Kingdom
- GamCare: Free counselling and support service for problem gamblers and their families. www.gamcare.org.uk | Telephone: 0808 8020 133
- GamStop: National self-exclusion scheme allowing you to self-exclude from all UK licensed gambling operators. www.gamstop.co.uk
- National Problem Gambling Clinic: NHS specialist treatment service for gambling addiction in England. Contact through your GP.
International Support Services
- Australia: Gambling Help Online – www.gamblinghelponline.org.au
- Canada: Responsible Gambling Council – www.responsiblegambling.org
- United States: National Council on Problem Gambling – www.ncpgambling.org | 1-800-522-4700
- Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA) – www.bzga.de
If You Need Help
If gambling is causing problems in your life, please seek help immediately. There is no shame in asking for support. Contact one of the organisations listed above, speak to your GP, or reach out to a trusted friend or family member.
Your health and wellbeing are important. Support services are confidential, free, and available 24/7.
Contact William Hill
If you wish to use self-help tools, request deposit limits, or discuss responsible gaming options, contact William Hill directly:
- Customer Support: Available via your William Hill account
- Website: www.williamhill.com